If you need help locating your delivery or you have a concern about your orders, Shiny Leaf Support is always open to assist you. As part of our Happiness Guarantee, we provide our beloved customers top of the line customer service that treats you well like a VIP.
So, if you encounter any delivery issue, or if you have any questions about the products, don’t be shy to reach out to us. It’s your right and our responsibility to give you the proper service you deserve as a customer. For any concern, there are four ways that you can easily contact Shiny Leaf Support: through social media, contact form, voice message, and email. This blog teaches you how you can go about each mode of communication, so you can decide which way works best for you.
Chat on Social Media
You can easily reach Shiny Leaf Support through social media via direct message. In the online chat world, it is commonly referred to as PM (short for personal message) or DM (short for direct message). With a bunch of various social media platforms available right now, we have a number of options to instantly connect.
Shiny Leaf can be reached via Facebook, Twitter, and Instagram chat. Just say hello and let us know your concern. We promise to respond quickly within 12 hours.
In some cases, there are a few customers who also ask questions by posting comments on our social media posts. This usually happens on our TikTok, Facebook, and YouTube videos.
That’s no problem. We do reply to your comments as soon as we can. And if needed, it’s easy to take the conversation to private messaging. Contacting us on social media is the best way to go if you need real time assistance.
Fill-up the Contact Form
On the Shiny Leaf app on your mobile phone, you can easily pitch us your questions, feedback or concerns by using the contact form. Just log in to your account then select the ‘Customer Service’ option from the menu to open the form. Type your message on the box provided and click submit. It’s that easy!
This method is best for those who have installed their Shiny Leaf app already. If you haven’t installed the Shiny Leaf App yet, you can download it here. It is available for both Android and iOS devices.
The contact form can also be accessed via the contact page on our website. If you are not logged in on the website, you may need to provide your name, email, and phone number along with your message.
Leave a Voice Message
Do you prefer to say things than type them on the screen? Sending a voice message is another easy way to contact Shiny Leaf Support. Leave us a voicemail at 1-888-882-2041. Indicate the products bought, store where the item/s are purchased, date of purchase and leave your email address so that we can contact you immediately.
Send an Email
A more formal way to contact Shiny Leaf Support is by sending an email to support@shinyleaf.com. Through an email, you can immediately laydown the complete details of your concern. Our assigned Shiny Leaf customer service representative will reply within 12 hours and take care of you. Check out the next section below to find out the important information you need to include in your email.
Things to Remember When Contacting Us
Now that you know your options on how to contact Shiny Leaf Support, let’s talk about the important things you need to keep in mind when you reach out to us. This will help us both resolve any issue the fastest way possible. You will need to provide us necessary information we need to help you sort things out. It includes but may not be limited to the list below.
Important Information Needed
- Complete Name – Make sure we can identify you as our beloved customer by telling us your complete name. Mention your first and last name.
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Order Number – If you are asking about your order, giving the specific order number will help us identify easily which order we are talking about. Locating your order will be easier if we find the correct match in our system. You can check for your order number on the invoice email we sent you. Check out this order number guide:
- Website and Etsy purchases – 5 digits
- Amazon purchases – 17 digits
- Walmart purchases – 13 digits
- Ebay – just provide us your username
- Products Bought – Is your order incomplete? Tell us the products you actually bought so we can verify on our system what happened to the missing items. Don’t worry. We can easily track it down and replace it if needed.
- Sales Channel – We need to know where you purchased your item/s. Aside from the Shiny Leaf official store, our products are also available on Amazon, eBay, Walmart, and Etsy.
- Date of Purchase – When did you place an order? No further explanation needed. (*wink)
- Email Address – If reaching out other than by email, especially if via voicemail, don’t forget to leave your email address so we can contact you immediately.
Top of the Line Shiny Leaf Customer Service
Shiny Leaf Customer Support is part of our overall customer satisfaction guarantee. We believe that a good customer relationship begins with a good customer service. That’s why we go above and beyond to keep our dear customers happy, whether that means responding to your questions or resolving issues with a positive attitude.
We want our customers to have a good experience before, during, and even after placing their first order with us. Our customer’s satisfaction has always been the beacon that reminds us of our end goal. Making our customers happy is our top priority, and hopefully with this at the heart of our business, we can create loyal, returning customers.
Remember:
- Shiny Leaf Customer Support is always reachable via email, voicemail, or Facebook chat
- Your concern is our concern
- It’s not about the money, it’s about customer satisfaction
